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How To Complain:

At Jordans, we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don’t meet expectations. When this happens the first step to take is to get in contact with a member our team.


If you have a General complaint:


For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or after sales. Please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can telephone us or send a letter.


Jordans Motors Ltd. 45-52 Witham, Hull. HU91BS
01482 222500
enquiries@jordansmotors.co.uk


Our management team is committed to resolve any issues or problems you have, whatever that may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.

If you have a Complaint regarding FCA regulated activities?

Regulated activities are Finance, if your complaint relates to these then please contact Automotive Compliance directly.


Automotive Compliance Ltd you can be contacted via post, telephone, or email:

Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD

Telephone - 01452 671 560 Email; complaints@automotive-compliance.co.uk

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

Contact Jordans

Jordans, 45-52 Witham, Hull,
HU9 1BS

call back request

Jordans Motors Ltd reg no. 07522497: 2 Humber Quays, Wellington Street West, Hull HU1 2BN. T/A 45-52 Witham, Hull HU9 1BS. VAT Reg No GB 168 1253 62 FRN, No. 1033955

Jordans Motors Limited is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Jordans Motors Limited to act as a credit broker, not a lender, for the introduction to a limited number of lenders.

We are a credit broker and not a lender.  We can introduce you to a lender on our panel. We may also work with credit brokers who have access to other lenders. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to.  We are not an independent financial adviser and don’t give you any advice or recommendations.  It is your choice whether you enter into any finance agreement.

We will usually receive a commission for your introduction.  This will be either a fixed fee, or a fixed percentage of the amount that you borrow. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement. 

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

 

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